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Release 2.3: forms, single-use links and the customer KPI engine
Form builder with English and Tamil questions, hashed single-use links with expiry and reminders, Customer 360, Response Center with SLAs, and a KPI engine with CSAT, NPS, CES and CX index. Razorpay gained test/live credential management and checkout signature verification.
Release 2.2: Etiquette Technologies onboarding
Product and service catalog, organisation dashboard, Google Business Profile connector and SEO-ready public profiles.
Release 2.1: platform administration
Eight platform roles, MFA with QR enrolment, tamper-evident audit log and a 22-section admin console.