Resources
Guides for better listening
Practical references used across the platform.
Resources
Guides
KPI definitions
Exactly how CSAT, NPS, CES and the CX index are computed, with denominators and minimum samples. Read in the docs.
Writing a short form
Ask one scored question, one open question, and show follow-ups only when needed.
Consent for media feedback
What to tell customers before camera or microphone access and why media is never stored.
Responding to reviews
Reply publicly, resolve privately, confirm resolution with a link.
Widget installation
One script tag, verification by DNS or file, allowed domains.
Single-use links
Expiry, revocation, reminders and what happens on reopen.