Legal & Trust Centre
How Etiquette Pulse AI handles data, reviews, listings and complaints.
Draft for legal review. The policies on /legal/ were written to match how the platform works today and are awaiting approval by counsel. Policies without a version marked final are not legal advice.
Review Integrity PolicyHow reviews and ratings are kept genuine, and what happens to those that are not.Public Data and Business Listing PolicyWhy a business may appear in the directory, where its information comes from, and how to correct or remove it.Business Claim PolicyHow a business owner can claim a listing, and what evidence is expected.Community GuidelinesThe standards of behaviour for everyone who takes part on the platform.Content Moderation PolicyHow content is reviewed, what actions we take, and how to challenge a decision.Scoring MethodologyExactly how ratings, sentiment, NPS and CSAT are calculated and what they do and do not mean.Data Sources and AttributionWhere the information on Etiquette Pulse AI comes from and the limits that apply.DisclaimerWhat the information on this site is and is not.Intellectual Property PolicyWho owns what, and how to report infringement.Subscription TermsWhat paid plans include and how billing works. Read with Pricing and the Payment and Refund Policy.Data Retention PolicyHow long data is kept and how it is deleted.Grievance RedressalHow to complain about content, a listing or the way your data is handled.Takedown and Removal RequestsHow to ask for a listing, review or other content to be removed.Acceptable Use PolicyWhat you may and may not do when using the service.Customer Engagement PolicyRules for inviting customers to give feedback and for businesses responding.Accessibility StatementOur commitment to making the platform usable by everyone.Terms and ConditionsExisting policyPrivacy PolicyExisting policyCookie PolicyExisting policyAI PolicyExisting policyPayment and Refund PolicyExisting policyData ProcessingExisting policySecurityExisting policyReview GuidelinesExisting policy